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Friday, June 11

& Saturday, June 12


Videos and handouts are being posted now. Click on Sessions to access them.

Session Abstract

Product Discovery / Ideation

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Session #


How Exceptional Product Managers discover unmet customer needs

Customers buy products that solve painful problems they have, products that will save them money, time and/or resources. But often, customers will propose solutions without clearly stating the underlying problem. Other times, they do not even realise the problems they have. They have gotten used to the current inefficient way of doing things because they cannot think of another way. Exceptional companies discover these unmet customer needs or unsolved customer problems, deeply understand them and then create breakthrough products resulting in creation of new markets or vaulting to market leadership in existing markets. As representatives of the Voice of the Customer, it is the responsibility of a product manager to discover such unmet customer needs. This webinar will cover the tried and true, practical techniques that exceptional product managers use to discover such needs and pitfalls to avoid.

Gopal Shenoy

Director, Product Management

Takeoff Technologies

Results-oriented, product management executive with 25 years of B2C, B2B and International experience including 13 years of SaaS, 6 years of B2C and 5 years of online marketplace experience. Passionate about building product teams and mentoring the broader product management community.


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